SkillFlex, under My Sheqa Group, specializes in delivering HRD Corp SBL Khas claimable training programs to enhance professional skills. With over a decade of experience, we create practical, engaging, and transformative courses to empower individuals and organizations to excel in their fields.
Maximizing revenue opportunities without pressuring customers requires a skillful approach. This course focuses on proven techniques for upselling and cross-selling, ensuring participants can identify opportunities, offer additional value, and increase customer satisfaction. By understanding customer needs and offering tailored recommendations, participants will learn to boost sales while strengthening relationships.
This program combines actionable strategies, practical exercises, and real-world examples to develop confident and effective upselling and cross-selling skills.
Participants will:
Module 1: Introduction to Upselling and Cross-Selling
Module 2: Understanding Customer Needs
Module 3: Crafting the Perfect Pitch
Module 4: Timing and Execution
Module 5: Overcoming Objections
Module 6: Building Long-Term Relationships
This course equips participants with practical strategies to increase sales, improve customer interactions, and build long-term business success.
This course is ideal for: