SkillFlex, under My Sheqa Group, specializes in delivering HRD Corp SBL Khas claimable training programs to enhance professional skills. With over a decade of experience, we create practical, engaging, and transformative courses to empower individuals and organizations to excel in their fields.
In today’s competitive business landscape, retaining customers is as important as acquiring new ones. This course is designed to help professionals build meaningful, long-term relationships with customers that go beyond transactions. Through proven strategies and practical tools, participants will learn to foster trust, enhance loyalty, and create personalized experiences that ensure customer satisfaction and retention.
The program emphasizes relationship-building skills, customer engagement, and delivering consistent value to ensure long-term success.
Participants will:
Module 1: The Value of Long-Term Customer Relationships
Module 2: Building Trust and Credibility
Module 3: Communicating with Customers Effectively
Module 4: Creating Memorable Customer Experiences
Module 5: Strategies for Customer Retention
Module 6: Building a Culture of Customer Focus
This course equips participants with the skills and strategies needed to build lasting relationships that drive customer loyalty and business success.
This course is ideal for: