SkillFlex, under My Sheqa Group, specializes in delivering HRD Corp SBL Khas claimable training programs to enhance professional skills. With over a decade of experience, we create practical, engaging, and transformative courses to empower individuals and organizations to excel in their fields.
Understanding customer needs is fundamental to driving successful sales outcomes. This course will guide participants through effective techniques to uncover and address customer requirements, enabling them to offer tailored solutions that result in increased satisfaction and sales. By deeply understanding the customer’s mindset and challenges, sales professionals can build stronger relationships, enhance the customer experience, and ultimately boost business results.
This course provides practical insights and strategies that participants can apply immediately to improve their sales performance.
By the end of this course, participants will:
Module 1: Introduction to Customer Needs
Module 2: Effective Listening and Questioning Techniques
Module 3: Building Rapport and Trust with Customers
Module 4: Matching Products and Services to Customer Needs
Module 5: Overcoming Objections Through Understanding
Module 6: Maintaining Long-Term Customer Relationships
By understanding customer needs and how to address them, participants will not only improve their sales performance but also build lasting relationships that foster customer loyalty and long-term business growth.
This course is ideal for: