SkillFlex, under My Sheqa Group, specializes in delivering HRD Corp SBL Khas claimable training programs to enhance professional skills. With over a decade of experience, we create practical, engaging, and transformative courses to empower individuals and organizations to excel in their fields.
Customer complaints are inevitable, but how organizations respond to them can be a game-changer. This course focuses on turning negative feedback into positive outcomes by mastering service recovery techniques. Participants will learn to manage complaints professionally, address customer frustrations effectively, and rebuild trust to foster customer loyalty.
The program emphasizes empathy, problem-solving, and communication skills, ensuring participants leave with actionable strategies to turn service failures into opportunities for strengthening customer relationships.
Participants will:
This course equips participants with the tools and confidence to transform complaints into opportunities, ultimately strengthening customer loyalty and satisfaction.
This course is ideal for:
