SkillFlex, under My Sheqa Group, specializes in delivering HRD Corp SBL Khas claimable training programs to enhance professional skills. With over a decade of experience, we create practical, engaging, and transformative courses to empower individuals and organizations to excel in their fields.
First impressions matter, and frontliners are the face of any business. This course equips customer-facing professionals with the skills and confidence to deliver exceptional service, turning interactions into positive experiences that build customer loyalty and satisfaction.
Through engaging sessions, role-playing, and expert-led discussions, participants will learn techniques for managing customer expectations, handling complaints effectively, and creating memorable service moments. This training fosters a customer-first mindset that directly impacts business success.
Participants will:
This program equips frontliners with the skills and confidence to make every customer interaction a positive and impactful one, ultimately driving customer satisfaction and business success.
This course is ideal for:
