Conflict Resolution and Mediation Techniques

By admin-skillflex

4,8

1,158,467 students

About SkillFlex

SkillFlex, under My Sheqa Group, specializes in delivering HRD Corp SBL Khas claimable training programs to enhance professional skills. With over a decade of experience, we create practical, engaging, and transformative courses to empower individuals and organizations to excel in their fields.

About Course

Workplace conflicts are inevitable, but effective conflict resolution can transform disagreements into opportunities for growth and collaboration. This two-day program equips participants with proven techniques to address, mediate, and resolve conflicts professionally and constructively.

Through a mix of theory, interactive activities, and real-world case studies, participants will learn how to manage emotions, foster mutual understanding, and mediate disputes. By mastering these techniques, attendees will contribute to a more cohesive and productive work environment.

What I will learn?

Participants will:

Course Curriculum

Module 1: Understanding Workplace Conflicts

  • Types and causes of conflicts.
  • The impact of unresolved conflicts on teams and productivity.
  • Recognizing early warning signs of conflict.

Module 2: Emotional Intelligence in Conflict Management

  • Managing emotions during conflicts.
  • Empathy and active listening as tools for resolution.
  • Understanding different personality types in conflict situations.

Module 3: Communication Strategies for Conflict Resolution

  • Techniques for clear, assertive, and non-confrontational communication.
  • Identifying and overcoming communication barriers.
  • Role-playing to practice effective communication in conflict scenarios.

Program Methodology and Approaches

Who Should Attend

This course is suitable for:

$18.99

$80.99 Discount 83% off

Course Duration:2 Day(s)

Course level:Beginner

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