SkillFlex, under My Sheqa Group, specializes in delivering HRD Corp SBL Khas claimable training programs to enhance professional skills. With over a decade of experience, we create practical, engaging, and transformative courses to empower individuals and organizations to excel in their fields.
Conflict is inevitable in any team, but when managed properly, it can lead to growth, innovation, and stronger team dynamics. This course focuses on equipping team members with the skills and tools needed to manage and resolve conflicts constructively. It explores different types of conflicts, strategies for preventing escalation, and techniques for fostering a cooperative and harmonious work environment.
Participants will learn how to identify the root causes of conflicts, communicate effectively during disagreements, and implement conflict resolution techniques that lead to positive outcomes. By the end of the course, participants will be better equipped to manage interpersonal tensions, build stronger relationships, and create a more collaborative team environment.
By the end of this course, participants will:
Module 1: The Nature of Conflict
Module 2: Conflict Management Styles
Module 3: The Role of Communication in Conflict Resolution
Module 4: Emotional Intelligence in Conflict Resolution
Module 5: Conflict Resolution Strategies
Module 6: Mediation Techniques
Module 7: Creating a Collaborative Team Environment
Module 8: Practical Conflict Resolution Exercises
By the end of this course, participants will have the skills to manage and resolve conflicts in a way that enhances team dynamics, promotes cooperation, and fosters a more positive, productive workplace environment.
This course is ideal for: