Conflict Resolution for Better Team Dynamics

By admin-skillflex

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1,158,467 students

About SkillFlex

SkillFlex, under My Sheqa Group, specializes in delivering HRD Corp SBL Khas claimable training programs to enhance professional skills. With over a decade of experience, we create practical, engaging, and transformative courses to empower individuals and organizations to excel in their fields.

About Course

Conflict is inevitable in any team, but when managed properly, it can lead to growth, innovation, and stronger team dynamics. This course focuses on equipping team members with the skills and tools needed to manage and resolve conflicts constructively. It explores different types of conflicts, strategies for preventing escalation, and techniques for fostering a cooperative and harmonious work environment.

Participants will learn how to identify the root causes of conflicts, communicate effectively during disagreements, and implement conflict resolution techniques that lead to positive outcomes. By the end of the course, participants will be better equipped to manage interpersonal tensions, build stronger relationships, and create a more collaborative team environment.

What I will learn?

By the end of this course, participants will:

  • Understand the nature and sources of conflict in teams.
  • Learn strategies for preventing conflicts from escalating.
  • Develop the skills needed to resolve conflicts constructively.
  • Gain tools for managing emotions during conflict situations.
  • Understand how to mediate disputes between team members.
  • Build a cooperative and positive team culture through conflict resolution.

Course Curriculum

Module 1: The Nature of Conflict

  • What causes conflict in teams?
  • Types of conflicts and how they manifest in the workplace.

Module 2: Conflict Management Styles

  • Understanding different conflict resolution styles (avoidance, accommodation, competition, compromise, and collaboration).
  • Identifying your own conflict style and learning how to adapt it.

Module 3: The Role of Communication in Conflict Resolution

  • How communication influences conflict.
  • Techniques for clear, respectful communication during conflicts.

Module 4: Emotional Intelligence in Conflict Resolution

  • How to manage emotions during conflict.
  • Techniques for maintaining composure and fostering empathy.

Program Methodology and Approaches

  • Interactive Workshops: Group activities and discussions designed to foster deeper understanding of conflict dynamics.
  • Role-Playing and Case Studies: Real-world examples and scenarios to practice resolving conflicts.
  • Expert Insights: Benefit from expert advice on handling complex team dynamics and maintaining harmony.
  • Peer Learning: Sharing of experiences and strategies for managing conflict within teams.

By the end of this course, participants will have the skills to manage and resolve conflicts in a way that enhances team dynamics, promotes cooperation, and fosters a more positive, productive workplace environment.

Who Should Attend

This course is ideal for:

  • Team leaders, managers, and supervisors who need to handle conflicts within their teams.
  • HR professionals looking to support team harmony and resolve workplace issues.
  • Employees who work in collaborative environments and wish to improve their conflict resolution skills.
  • Anyone interested in building a stronger, more resilient team.

$18.99

$80.99 Discount 83% off

Course Duration:2 Day(s)

Course level:Beginner

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